Refund Policy

Refund Policy

Effective Date: August 18, 2025

1. Introduction and Company Information

This Refund Policy outlines the terms and conditions regarding refunds for Tenbyte AI's document intelligence services. This policy works together with our Terms of Service, Privacy Policy, and Usage Policy to provide complete terms for our services.

Company Information: - Legal Entity: Noxie Innovation (OPC) Private Limited - Product Name: Tenbyte AI - Registration: Company incorporated in India - CIN: U72900GJ2022OPC135927 - Registered Office: D-203, Arjun Green, Near Vardan Tower, Naranpura, Ahmedabad, Gujarat, India - 380013

By using our services, you acknowledge and agree to be bound by all terms and conditions contained within this Refund Policy and our other policies.

2. No-Refund Policy Overview

All Sales Are Final: Tenbyte AI maintains a strict no-refund policy for all purchases and subscriptions of our document intelligence services. All sales are final and non-refundable.

2.1 Services Covered

This no-refund policy applies to all Tenbyte AI services including: - Document Review Service (Single Document Analysis and Multiple Document Analysis) - Instrument SOP Creation Service - All subscription plans and one-time purchases - All premium features and add-on services

3. Reasons for No-Refund Policy

Our no-refund policy exists because:

3.1 Immediate Service Delivery

• Our service provides instant access to AI-powered document analysis capabilities
• Users receive immediate value upon service activation
• Resources are allocated for document processing and analysis the moment you use the service
• System usage and benefits begin immediately upon access

3.2 Secure Processing Environment

• Users are granted access to our enterprise-grade secure processing environment
• Advanced AI technology and proprietary systems are made available instantly
• Zero-retention processing capabilities are provided from first use

3.3 Resource Allocation

• AI processing resources are consumed during document analysis
• System capacity is allocated for your exclusive use during processing
• Technical infrastructure costs are incurred with each document processed

3.4 Data Security and Privacy

• Our Zero-Retention Policy means documents are processed and immediately deleted
• Secure processing environments are created and destroyed for each session
• Privacy protections are implemented from the moment of first use

4. Specific Non-Refundable Scenarios

4.1 Policy Violations

No refunds will be provided for service termination due to violations including: - Unauthorized use of the system or sharing of access credentials - Submission of prohibited content or materials - Attempts to bypass security measures or system limitations - Violation of data protection requirements or privacy policies - Misuse of analysis results, draft corrections, or compliance reports - Breach of intellectual property provisions or terms of service

4.2 Data Usage Violations

Refunds are not available for issues related to: - Submission of unauthorized data or documents without proper permissions - Violation of document handling protocols or security requirements - Breach of confidentiality requirements or privacy obligations - Failure to maintain proper authorization for document processing - Improper handling of draft corrections or compliance reports - Non-compliance with regulatory or organizational requirements

4.3 Technical Issues on User's End

No refunds for technical problems caused by: - Failure to meet minimum system requirements as specified in our documentation - Internet connectivity issues or bandwidth limitations on user's end - Browser compatibility issues or outdated browser versions - User's hardware limitations or insufficient system resources - Issues arising from user's local environment, network configuration, or security software - Problems with user's PDF files, document formats, or file corruption

4.4 Service Limitations and External Factors

Refunds are not provided for: - Temporary unavailability due to scheduled system updates or maintenance - Processing delays during periods of high demand or peak usage - Changes in functionality due to technical updates or improvements - Limitations resulting from factors beyond Tenbyte AI's reasonable control - Third-party service interruptions affecting our platform - Force majeure events (natural disasters, government actions, etc.)

4.5 User Expectations and Understanding

No refunds for: - Failure to read or understand our policies before purchase - Dissatisfaction with AI-generated recommendations or analysis results - Changes in user's business needs or requirements after purchase - User's inability to implement recommendations or corrections - Results that require additional professional review or validation

5. User Responsibilities

Before using our services, users are responsible for:

5.1 Pre-Purchase Requirements

• Reading and understanding all policies, terms, and service descriptions
• Ensuring their system meets all technical requirements specified in our documentation
• Verifying they have proper authorization for all documents they intend to process
• Understanding the nature and limitations of AI-powered document analysis

5.2 Ongoing Responsibilities

• Following all security protocols and usage guidelines
• Maintaining proper authorization for document processing throughout service use
• Saving and exporting compliance reports promptly (reports are not retained by our system)
• Ensuring qualified personnel review and interpret all AI-generated recommendations
• Implementing appropriate security measures for sensitive documents

5.3 Professional Review Requirements

• Understanding that all system outputs require human verification and professional review
• Ensuring qualified personnel validate all recommendations before implementation
• Taking responsibility for final decisions based on system analysis
• Maintaining compliance with applicable regulations and standards

6. Service Expectations and Limitations

6.1 Service Availability

• We make commercially reasonable efforts to ensure system availability
• We do not guarantee 100% uninterrupted service due to technical realities
• Scheduled maintenance may temporarily affect service availability
• Emergency maintenance may occur without advance notice

6.2 Support Response Times

Our support response targets are goals, not guarantees: - Critical issues: Within 48 business hours - High-priority issues: Within 72 business hours
- Standard issues: Within 5 business days - Business hours: 9:00 AM to 5:00 PM IST, Monday through Friday

Response times may vary based on: - Support volume and complexity of issues - Available technical resources - Severity and nature of the problem

6.3 AI Technology Limitations

• AI technology is continuously evolving and improving
• Quality and consistency of AI-generated content may vary
• Results depend on document quality, complexity, and formatting
• System performance may be affected by external factors beyond our control

7. Service Termination and Account Closure

7.1 Termination by Company

We reserve the right to terminate service access: - Immediately and without notice for policy violations or breach of terms - With 7 days' notice for operational, technical, or business reasons - Without refund in all termination scenarios

7.2 Termination by User

• Users may cancel their subscription at any time
• Cancellation stops future billing but does not result in refunds for past charges
• Access continues until the end of the current billing period
• No prorated refunds for unused portions of subscription periods

7.3 Effect of Termination

Upon termination: - User access to the system ceases immediately or at the end of the billing period - Outstanding payments become due immediately - Users must save any needed reports before termination - Zero-retention policy ensures no user data remains in our systems

8. Dispute Resolution Process

8.1 Informal Resolution

Before pursuing formal dispute resolution: - Contact our support team at support@tenbyteai.com - Provide detailed information about your concern - Allow 5-10 business days for response and attempted resolution - Participate in good-faith negotiations to resolve the issue

8.2 Formal Dispute Resolution

If informal resolution fails: - Disputes will be handled through mediation before proceeding to arbitration - Binding arbitration will be conducted under Indian arbitration laws - Legal proceedings must be brought in the courts of Ahmedabad, Gujarat, India

8.3 Time Limitations

• Disputes must be raised within 30 days of the issue occurrence
• Failure to raise disputes within this timeframe may limit available remedies

9. Exceptions and Special Circumstances

9.1 Rare Exception Scenarios

While our general policy is no refunds, we may consider exceptions in extremely rare circumstances: - Significant system failures that prevent any service delivery for extended periods - Billing errors or duplicate charges due to technical malfunctions - Cases where service was provided contrary to legal requirements

9.2 Exception Process

• Exceptions require written request with detailed explanation
• Decision on exceptions is solely at Tenbyte AI's discretion
• All exception requests must be submitted within 15 days of the issue
• Partial refunds, if granted, will be prorated based on actual service delivery

10. Billing and Payment Terms

10.1 Payment Processing

• All payments are processed immediately upon purchase
• Subscription renewals are automatic unless cancelled
• Failed payments may result in service suspension
• Payment disputes must be resolved with the payment processor

10.2 Currency and Pricing

• All prices are displayed in the applicable currency at the time of purchase
• Prices may change for future purchases but do not affect existing subscriptions
• Exchange rate fluctuations do not qualify for refunds
• Tax obligations vary by jurisdiction and are user's responsibility

11. Consumer Rights and Legal Compliance

11.1 Consumer Protection Laws

• This policy operates within the framework of applicable consumer protection laws
• Nothing in this policy limits statutory rights that cannot be waived
• Users in certain jurisdictions may have additional rights under local law

11.2 Regulatory Compliance

• Our policy complies with Indian consumer protection regulations
• International users should consult local laws regarding their rights
• Business users acknowledge commercial nature of our services

12. Policy Updates and Modifications

12.1 Policy Changes

• This Refund Policy may be updated periodically to reflect changes in our services or legal requirements
• Material changes will be communicated 30 days in advance via email or platform notification
• Continued use of services after changes constitutes acceptance of modified terms

12.2 Notification Methods

• Major changes: 30 days advance notice via email and platform notification
• Minor updates: Notice posted on website with updated effective date
• Legal requirement changes: As soon as reasonably possible

13. Contact Information

13.1 Refund Policy Questions

For questions about this Refund Policy: - Email: support@tenbyteai.com - Subject Line: "Refund Policy Inquiry" - Response Time: Within 5 business days

13.2 Billing Support

For billing-related questions: - Email: billing@tenbyteai.com - Alternative: support@tenbyteai.com - Include: Account information and specific billing question

13.3 General Contact

Noxie Innovation (OPC) Private Limited
D-203, Arjun Green
Near Vardan Tower, Naranpura
Ahmedabad, Gujarat, India - 380013
Website: tenbyteai.com

14. Governing Law and Jurisdiction

14.1 Applicable Law

This Refund Policy is governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2 Jurisdiction

Any legal action arising under this Policy must be brought exclusively in the courts of Ahmedabad, Gujarat, India.

14.3 Severability

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Final Agreement Terms

15.1 Entire Agreement

This Refund Policy, together with our Terms of Service, Privacy Policy, and Usage Policy, constitutes the entire agreement regarding refunds and related matters.

15.2 Policy Hierarchy

In case of conflicts between policies: 1. Terms of Service (for legal matters) 2. This Refund Policy (for refund matters) 3. Privacy Policy (for privacy matters) 4. Usage Policy (for operational matters)

15.3 User Acknowledgment

By using Tenbyte AI services, you acknowledge that you have: - Read and understood this Refund Policy - Agreed to the no-refund terms - Accepted responsibility for ensuring service suitability for your needs - Understood the immediate nature of service delivery

By using Tenbyte AI services, you acknowledge reading, understanding, and agreeing to be bound by all terms and conditions of this Refund Policy.

Last Updated: August 18, 2025
Version: 1.0
Effective Date: August 18, 2025

Questions about this Refund Policy?
Contact us at sunil@tenbyte.ai